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Delegate Work the Right Way

Delegate Work the Right Way

A business owner’s hours should be spent running the business, and if they delegate work the right way, they can. We’re talking about crucial tasks like developing relationships with prospects, clients, investors, partners and board members, creating and implementing income-generating strategies, coordinating projects and hiring staff. As a business owner, it’s your job to solve problems and grow the company, not burn away your time on routine matters. Delegating is reported to be one of the most challenging things to do. It’s hard to let go sometimes and avoid micro-managing.

Delegating Work = A Successful, Organized Business

Delegating work is the key to a successful, well-run organization. When a business owner learns how to delegate work, they’ll be able to give their employees the opportunity to hone their skills and contribute to their organization’s success. It’s important to make sure that the job you delegate is done right. Once you feel you have the right person for the job, it’s even more important that they feel that you trust them.

No one will be as passionate about your business as you are. By trusting your employees, you’ll build a bond that creates a work environment where everyone wants the business to succeed.

Delegate Work Now

If you’re just starting to build your business, create an environment in which you can delegate as it grows.  You will learn to trust your employees and avoid micro-managing through time. You can then focus on setting and achieving important goals, building lucrative partnerships and organizing company initiatives.

Solid Processes Supported by Systems

Great leaders also remain open to suggestions. And it’s important to have internal controls in place to ensure that everything plays out smoothly. Delegating without having a clear internal control system in place for accountability is poor management. The business owner is responsible for providing the leadership, and the internal control systems help them achieve their goals and objectives.

When you notice exceptional work, reward it. Business leaders who delegate are typically also grooming leaders. If you need support developing optimal processes supported by systems and accountability, contact me today.

Creating a Seamless System to Delegate Tasks

Creating a Seamless System to Delegate Tasks

Delegate to the Right People – Hire the Right People

Have you suddenly found that you’re holding yourself and the success of your business back because you’re burning away time working on tasks, instead of delegating tasks? If you’re not delegating, automating or systemizing your business, it will own you instead of the other way around.

It’s important for any business owner to learn to put aside their pride and enlist the help of other talented individuals.  Show respect for the skills that they bring to the table. Hiring the right people, and delegating to the right people, is a learned process.

Delegate Tasks Based on Strengths

Get absolutely clear on your strengths as well as the strengths of everyone on your team. Strengths are substantiated by what an individual can do easily and well, and as a result, loves to do. Once you define each person’s strengths, keeping in mind that other strengths will become apparent over time, assign tasks that complement the skill sets of the employee you’re considering. Once you get this down, you’ll be amazed by the amount of work that will get done.

Start with Smaller Tasks

In the beginning, letting go can feel a little overwhelming because your business is your baby. Now that it’s grown to the point to take things to the next level, letting go of responsibilities can be scary. Even so, avoid the temptation to micro-manage. Initially, delegate tasks that are smaller. This can help you loosen the reigns and help prevent employees from being stressed out due to  overload and learning curves. As employees demonstrate the ability to perform the tasks you’ve delegated efficiently, you can start turning over more challenging projects.

Verify but Don’t Micromanage

Delegating begins and ends with trust. Give the people that you’ve delegated to the chance to do the task their way. Obviously, the work has to be done well. However, your way isn’t necessarily the right way or even the best way. Sure, you need to verify that the job is done right, but it’s important to encourage the employee to use their own processes and methods.

Provide Clear Outcomes

Clearly communicate the desired results and outcomes of the tasks you’re delegating. It’s also important to identify the lines of accountability, responsibility and authority.

Provide Feedback

When you delegate tasks, always keep the lines of communication open and provide coaching and positive reinforcement and feedback when necessary. During the performance evaluation process, talk about the things they do well, where improvements can be made, and how you or their manager can do a better job of supporting their success.

Systematize the Process

Effectively delegating is much more cumbersome if you don’t systematize the process. The fact is, all successful companies are based on systems. Even if you’re in the beginning stages of your business, start documenting and systemizing the processes, including delegation. Set clear standards, goals, and deadlines for all delegated tasks. Systematizing can take time and effort to setup, but in the long run, it will pay off.

We can help you systematize delegation. Click here to get started.

Delegate and Let Go – Overcoming Micromanaging Tendencies

Your job as a small business owner is to set the vision and course for your business, while ensuring the day-to-day

 

operations continue as planned. A strategic plan that sets out your goals, objectives, and timelines is necessary in order for you to gauge where your business is and where it needs to go. The steps in-between let you know if you are making appropriate progress or if you need to pivot. When you’re micromanaging, you’re not focused on the things that move the needle in your business. In order to focus on the future, you must delegate and let go. 

Start Small

Letting go of the reins can seem a bit overwhelming at first. After all, your business is the baby that you’ve raised from birth. Now that it’s time to graduate to the next level, letting others take on portions of your responsibility is like sending your first born off to college. It may help to start small and delegate smaller tasks first if you’re not used to letting go. This will prevent your employees from being overwhelmed with a lot of new tasks and will help you loosen the reigns while still setting the course. As employees display the ability to do the task that you delegated, move on to the delegation of larger projects.

Ask, Don’t Tell

After you’ve trained your employees, try not to nag them about how they’re performing the task. If you find an error, ask questions to see if they can find the error on their own. Then coach them and come to a joint decision as to how this task will be completed to avoid errors in the future. What works for you may not work for someone else. Everyone has their unique way of doing things, and their way may work better for them. If employees are ethical, getting results and meeting deadlines, then let them be.

Don’t Sweat the Small Stuff

Let employees have creative freedom and empower them to make decisions. You may be surprised to discover that this can foster loyalty and pride in their work. They may feel more empowered to provide new solutions and efficient methods of performing their role, which may free them up for additional tasks.

Don’t forget that everyone makes mistakes sometimes. Use errors as learning and coaching opportunities to help build a strong and healthy working relationship that is beneficial to everyone involved.

Perform an Exit Interview

Any time an employee says they are leaving the company, ask them why. This can provide insight into issues that you’re unaware of. Perhaps your wages don’t compare to the same positions in other companies. Maybe they believe that the job is too difficult and that processes need to be improved. Perhaps the culture or environment that they’re working in is causing anxiety. Listen to what they’re saying. Then, ask other employees for their feedback and input into the stated issues so that you can improve the work environment.

It may be necessary to offer further training on job roles or teach a class on working with others and accepting differences in culture, sexuality or race. If you need advice to correct issues consider hiring a coach, mentor, or consultant to help you through the process.

As your business grows, you can’t be everywhere doing everything. Your job is to set the vision and direction while ensuring the smooth operation of your business. Don’t become a micromanager. If you are one, consider implementing a few of these tips to create a better working environment and a better business outcome. I can help you streamline your business processes. Call me today.

How to Lose an Entire Day’s Worth of Revenue

You wear many hats as a small business owner that it’s sometimes impossible to keep up with everything that you need to get done. Unfortunately, some things slip through the cracks and can be detrimental to your business causing you to lose an entire day’s worth of revenue.Revenue

Last Friday, my hairstylist was forced to close her business because she forgot to renew her permit. She was so busy working in her business that she forgot to work on her business. So, last Friday she cancelled all of her appointments and spent the day waiting in line to renew her permit. Not only did she lose revenue for that day, but she also lost repeat and referral business due to the inconvenience she caused her clients.

As a smart business owner you know how important it is to delegate. A little preparation can save you from overlooking important aspects of your business, which can cost you money. Here are a few steps to get you in the right direction.

Choose which Tasks to Delegate

You should examine the tasks that only you can do and those that you can delegate. The obvious choices for tasks you should delegate include those that you don’t have the skill for and tasks that you hate doing. For example, if you have no personal interest in expanding the online aspects of your business such as social media, SEO and the like, then find someone who can do those tasks. If you’re not experienced in financial accounting strategies, hire someone who can assist you in maximizing your resources.

Pick the Best Person for the Job

Delegate responsibilities to the best person that you can find and afford. Be sure to observe their characteristics and choose the person who delivers results, not the one that acts busy. The person that you choose should be able to perform the tasks more efficiently and with more focus than you. When you surround yourself with people who can perform tasks exceptionally you’ll find that your business improves overall.

Provide Instructions

Think back to when you first started and the guidance that you got or wish you had, then relay that to the person that you’ve hired. It’s important that you are clear and concise without being overbearing or insulting. Keep instructions brief and to the point, and allow room for improvements. Clear communication is key.

Set Realistic Completion Dates

Establish milestones and deadlines for the tasks that you delegate. You’ll want to have a way to check on progress. You’ll also want to be kept informed on a regular basis and if any issue should arise. Have an open door policy or be easily accessible should a problem arise. The earlier a potential problem can be identified, the easier it will be to solve.

Be Thankful

Be sure to provide both verbal and written thanks for those who have accomplished their tasks on time and to your satisfaction. This will inspire confidence, loyalty and encourage high performance. It can also become the basis for your performance reviews and mentoring.

With proper delegation to those that you trust, you’ll build a stronger, healthier work environment where your business improves over time. By hiring the right people, you can delegate with confidence and focus on the things you enjoy most.

What other things can you delegate to ensure that you never lose an entire day’s worth of revenue over something that can easily be delegated?