Entries by DLB Consulting

DLB Consulting, LLC: The Blog

Hi, and welcome to the DLB Consulting, LLC WordPress page. It’s here that you can stay up to date on our all our e-newsletters, and communicate with others through the comments. Don’t miss our last update, from January 15, 2013, and stay tuned for more! There are many good companies in this world, but few […]

• Identifying Your Key Performance Indicators

Key Performance Indicators (KPIs) are the operational and finance measures that have the greatest impact on the success of your company. To identify your KPIs you’ll need to gather data, analyze it, develop a few KPIs, and monitor them. Three data sources that help with KPI identification include: 1. A five-year financial analysis–the financial analysis […]

• Three Common Characteristics of a Great Company

There are many good companies in this world, but few that are considered to be great. What qualities do these companies have that make them stand out above the rest? Author Brad Hams identified 3 common characteristics of a great company in his book titled Ownership Thinking: They Care—They have a higher purpose, such as […]

• What Customers Really Want: A Business Resolution for 2013

Beyond the essentials of ownership thinking within your organization and aligning the business motto with staff behavior is recognizing the revolution that has taken place through social media—from Facebook to Twitter to the blogosphere. Words have power, and when they have the potential to be shared with millions of people—at virtually no cost to you—the […]

• Inspire Your Mission from Within

“At The Ritz-Carlton Hotel Company, L.L.C., ‘We are Ladies and Gentlemen serving Ladies and Gentlemen.’ This motto exemplifies the anticipatory service provided by all staff members.” -Motto, Ritz-Carlton Hotel Company, L.L.C. Does your company have a mission statement or motto that is prominently displayed for customers on websites or in brochures? If so, do your […]

• What Employees Don’t Know Can Hurt the Company

When people aren’t informed, they tend to make things up. According to Hams, although finance is not intolerably complex, companies suffer because they don’t teach employees enough about relevant money matters. Most employees assume their companies generate more profit than they actually do; because of this thinking, they can become wasteful. What’s more, if employees […]

• Work Hard: Eradicating Entitlement Mentality

Entitlement mentality—the kind of thinking that arrogantly refuses to adopt a strong work ethic to achieve success—can cripple businesses. Nevertheless, many companies fail to thrive because, while business owners may strive for excellence, if they do not expect the same standard of each employee, the entire company suffers. Some disown this responsibility by awarding everyone—even […]

• The Necessity of “Ownership Thinking”

According to Brad Hams in Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit, “Ownership Thinking” is essential to a company for the primary purpose of creating wealth. Ownership thinking, however, isn’t just for management; employees must be taught and held accountable for wealth creation. To do this, everyone in […]

• Anybody Could Have Done It

A few weeks ago I had someone share with me that they felt the cost of a business coach was too expensive. That could be right, but it also depends on whether they are doing the work for you or if they’re guiding you to make profitable changes. Here’s a short story I want to […]